Different theory, unique by Our own way.. We attempt to resolve customer issues.. We start before others begin and finish after they’re over to ensure the required action has been taken and fulfilled on the right time.

Starting from seeking out and touching the needs of our customers, we study their problems by analyzing the data and problems reported by them around the clock and offer suggestions and ideas to their resolution.

Besides coordinating with the technical support team, we are stepping in the shoes of our Customers by representing them internally through Client Service Managers in all the stages of the projects and incident management. Thus enabling our Technical support team to investigates and builds the communication channels relevant to addressed project or issues efficiently with the Customer through the Client Service Manager and Regional Manager.

Our role in serving our Customers:

• Pursuing the effective and efficient ways to serve the Customer.
• Daily follow up and updating our valuable customer. Weekly on-site meetings to update and review the projects and supports status.
• Verification of project delivery and problem solving as pre-agreed criteria based on FBTC Support and Monitoring System. Detailed Dashboard based monthly reporting reflecting the achievements, KPIs, detailed statistics on the Projects status and incidents.
• Quarterly and annual reports with proper data analysis helping Customer to make decisions and identify the strengths and weaknesses of our services and ways to improve the same.